Informal customer feedback?



Informal feedback

informal feedback is a cheap, easy and informal way of getting the customer feedback.



Customer survey and questionaire?

handing out survey and questionaire to see if customers have enjoyed there there service or products.



Comment cards

many resturants prefer to put a comment card on your table and ask you to complete it before you leave.



Staff feedback

many staff deal directly with external customers. therefore they pass on the comments nmade by there customers to the manager.




Complaint letters?

first many staff deal dirctly with external customers.



Compliment letters?

many staff first deal directly with the external customers. internal customers views are also important if many staffs are unhappy and leaving work elsewhere its sensible to find out why.



Mystery customers

some retailers employ the mystery to visit thier own stores to assess the staff.

• speed of the service.


• the attitude of the staff.


• how was the service delivered.